Clients Charter | Official Portal of Pendang District Council (MDP)

Our commitment is to a service that is quick, accurate and friendly to all customers at any time. All target are based on a receipt of a complete application

Corporate management section	Timeline :- Reply to public complaint Mail reply	7 days 7 days
Financial section	Timeline :- Counter services Received payment and receipt Claims Payment of deposits	5 Minute 1 Minute 14 Days 7 Days
Planning section	Timeline :- Approval of planning permission Land development application Type change and land border break application Road and park naming Landscaping approval Playground maintenance Information supply regarding Pendang district	60 Days 90 Days 2 Days 7 Days 14 Days 2 Days 1 Day
Engineering section	Timeline :- Inhabitation approval Building plan approval Additional building approval Engineering plan approval Temporary building permit approval Billboard approval	14 Days 45 Days 14 Days 45 Days 7 Days 7 Days

City service section	Timeline of license approval :- Restaurant/eateries (composite) Thread (composit ) Factories (composite) Hotel (composite) Temporary business Small hawkers (temporary) Advertisement	7 Days 7 Days 7 Days 7 Days 7 Days 1 Day 1 Day
	Approval timeline for filling business premises	7 Days
Trash collection services :-	A. Fixed locations Markets Suburbs Industry Hotel Institutions Hospital Tourist area/recreation Condominium / apartments Government complex Royal residence	Every day Three times/week Twice a week NA NA NA Every day NA Every day NA
	B) House to house	NA
	C ) Timeline of service cycles :- Monsoon drain Suburbs drain Business area drain Dirt drain ( town edge/town )	monthly monthly daily 14 Days
	D) Grass trimming time cycle :- Main road Open spaces Suburbs	14 Days 21 Days 14 Days
Evaluation section	Reply timeline for objection of assessment taxed Approval for owner change	7 Days 7 Days

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